OPERATIONS MANAGEMENT AND ORGANIZATIONAL PERFORMANCE

ADEOTI, Sarah Bunmi (2022) OPERATIONS MANAGEMENT AND ORGANIZATIONAL PERFORMANCE. Masters thesis, Landmark University, Omu Aran, Kwara State.

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Abstract

This study sought to examine the influence of operations management on organizational performance in the manufacturing sector. The management and staff of Tuyil pharmaceutical limited Ilorin, filled out questionnaires that were used to collect data. Survey questionnaires were utilized to obtain data from the respondents, of whom only 200 (98 percent) responded. The results of structural equation modeling (SEM) indicate that procurement management has a positive and a statistical significant relationship with organizational performance. Positive and strong correlation exists between production management and organizational performance. In addition, the results demonstrate a direct relationship between supply chain management and organizational performance. In addition, it was discovered that ICT partially mediates the relationship between procurement management and organizational performance, but not between production and organizational performance. Moreover, ICT mediates the connection between the supply chain and organizational performance. The results indicate that ICT is related bi-directionally to compulsory supply chain management and organizational performance. The recommendations are that Tuyil pharmaceutical industries limited as a manufacturing firm should continue to improve on operations management in order to promote general organizational performance. Keywords: Organization, Performance, Operations, Management, Resources, Employees

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