THE BALANCE SCORECARD AND PERFOMANCE EVALUATION OF DEPOSIT MONEY BANKS IN NIGERIA

Msuurshima, M. Agi-Ilochi (2022) THE BALANCE SCORECARD AND PERFOMANCE EVALUATION OF DEPOSIT MONEY BANKS IN NIGERIA. Masters thesis, Landmark University, Omu Aran, Kwara State.

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Abstract

The type and nature of performance evaluation in an organization is critical to the success of any business, private, public, financial or non-financial. However, performance evaluation methodology that is based solely on financial metrics are lopsided and hence not sufficient to measure performance in the today’s globalized and ever changing operating environment. The objective of this study is to assess the functional association between balanced scorecard and performance evaluation of Nigerian deposit Money Banks. Data were collected through the administration of 450 copies of a structured questionnaire configured in a 5-point Likert scale form. However, 176 copies were retrieved and used for analysis. The data was analyzed using the Statistical Package for the Social Sciences (SPSS), with the use both descriptive and inferential statistics. The descriptive statistics was adopted to assess the characteristics of all variables; financial, customer, internal business process, learning and growth perspective and performance evaluation. While the ordinary least square (OLS) regression was used to assess how the four perspectives of the balanced scorecard influence performance evaluation among the Nigerian deposit money banks. From the analysis, it was revealed that all the perspectives (financial, customer, internal business process, learning and growth) had positive relationship with performance evaluation as shown by standardized coefficients of 0.157, 0.045, 0.061 and 0.208 respectively. However, only Financial perspective and learning and growth perspective had significant relationship with performance evaluation of deposit money banks in Nigeria, with p-values of 0.04 and 0.01 respectively. The relationship between customer perspective, internal business process perspective and performance evaluation of DMBs in Nigeria is shown to be insignificant with p-values of 0.57 and 0.46 respectively. The study recommended among other things that Nigerian deposit money banks should further strengthen their financial perspectives to fulfill stakeholders’ expectations and enhance efficiency in performance evaluation. In addition, the learning and growth perspective should be strengthened through continuous trainings in order to update employee’s skills, satisfaction and availability of suitable working environment in other to enhance performance evaluation.

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